Refund policy

RETURN, REFUND & EXCHANGE POLICY

At AYRA, we want you to feel confident and completely satisfied with your purchase.

REFUNDS

Refunds may be requested while the courier is present or within 24 hours of receiving your order. Please provide clear photos or videos of the item and the reason for the request. Our team will review your request and assist you accordingly.

EXCHANGES

Items may be exchanged within 24 hours of receiving your order, provided that:
• The item(s) are unworn, unwashed, and unused.
• The item(s) remain in their original condition and packaging.
• All original tags and labels are attached.

Packages should be opened and checked while the courier is present. If you wish to request a refund or exchange, please inform the courier immediately or contact us within 24 hours.

Exchange requests must be submitted through our website.

SHIPPING & PROCESSING

Customers are responsible for the shipping costs associated with exchanges, unless the item received is defective or damaged.

Please allow up to 10 business days for exchange processing once the returned item has been received and approved.